PhonePe Off Campus Drive 2023: Do You want to grow your career with PhonePe ?? Good news, PhonePe HR Team has posted a new job vacancy for Process Designer in Bangalore, India. We advise candidates to go through provided job ad carefully before applying the details. Those who have completed any graduate can apply for this position. The job location will be Bangalore India.
PhonePe Off Campus Drive 2023 Details:
Job Description For PhonePe Off Campus Drive :
- Pursue extensive ticket analysis, gather merchant insights and identify possible failure points for process which lead to issues and subsequent tickets.
- Own end to end experience for merchant journey interactions by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner
- Basis opportunities identified, look for ways for effective resolution of issues encountered. Design the end to end process to intake merchant issues, acknowledge and research to identify the root cause to eventually resolve it to closure.
- Once established, automate the process by leveraging various communication and automation platforms. Structure and implement strategic reviews/metrics analysis/VOC analysis, and benchmark to optimize existing processes by deploying design thinking.
- Drive stakeholder engagement across Product, Operations, Category and internal CX teams for all process and CX related requirements which help in better, faster resolution and merchant experience.
- Drive process mapping, SOP documentation, BOT and IVR flow design while monitoring metrics and platform health.
Skills Required For PhonePe Off Campus Drive :
- Should be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused on customer experience, automation with a measurable business impact.
- Should display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them.
- Should be able to synthesize quantitative & qualitative data to derive subject matter expertise and provide relevant insights to stakeholders – business teams, product and engineering leadership.
- Have good interpersonal and communication skills. Be able to multitask and prioritize basis impact.
Selection Process For PhonePe Off Campus Drive 2023 :
Eligible candidates can directly apply using click on given below apply button.
Fill all required information and upload the updated resume/CV.
After Completing Above 2 Steps, interviewer go through the applications & will get in touch with the shortlisted applicants for the pre-assessment calls.